EK88 Privacy Policy — How We Protect Your Information

1Introduction & Scope

EK88 is a trusted online betting and gaming platform in Bangladesh. Our website ek88.ws This Privacy Policy explains in detail how the information you provide while using our platform is collected, used, and protected.

This Privacy Policy applies to all EK88 services, mobile apps, websites, and customer support channels. By creating an account or using EK88's platform, you are considered to have accepted this Privacy Policy.

We may update this policy from time to time. For significant changes, you will be notified at your registered email address and the update date will be clearly marked on this page.

2What Information Is Collected

EK88 only collects information that is necessary for service delivery, account management, and security. A detailed breakdown by data type is provided below:

We never collect your full bank account number, card number, or PIN. If anyone requests such information claiming to be from EK88, assume it is not legitimate and contact us immediately.

3How We Collect Your Data

EK88 collects data through several methods. Being aware of each one helps you better manage your privacy.

• Provided Directly: Information you provide directly through the registration form, KYC verification form, or when contacting customer support.
• Automatic Collection: Data collected through cookies, log files, and tracking pixels while you use our website or app.
• Payment Processing: Transaction confirmation details received from the payment gateway during deposits and withdrawals.
• Third-Party Verification: Information obtained from authorized verification agencies for age and identity verification.
• Device Information: Your browser, operating system, and IP address are recorded automatically.

4Purpose of Data Use

EK88 uses collected data only for specific, legitimate purposes. We never use information beyond what is necessary. The key purposes are outlined below:

• Account Management: For registration, login, password reset, and account verification.
• Processing Transactions: To process deposits and withdrawals and maintain a record of your transactions.
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Service Improvement: To analyse user experience and improve our services.
• Promotional Communications: To send you offers and bonus information with your consent (with the option to opt out).
• Legal Compliance: To meet legal obligations imposed by government and regulatory authorities.
• Responsible Gaming: To support players who may be at risk of excessive gaming.

We do not share any data with advertising networks, and selling data for profiling purposes is strictly against our policy.

5Cookie Policy

Cookies are small text files stored in your browser. EK88 uses various types of cookies to enhance your browsing experience and maintain platform performance.

You can manage cookies through your browser settings at any time. However, disabling essential cookies may limit certain features related to login and payments.

6Sharing Information with Third Parties

EK88 does not sell your personal data to any advertisers or commercial entities. However, in limited cases where it is essential to delivering our services, certain data may be shared:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, or Rocket to process deposits and withdrawals.
• Identity Verification Agencies: With authorized agencies for document verification as part of the KYC process.
• Law Enforcement Agencies: To government authorities when required by court order or legal obligation.
• Technology Partners: Cloud service providers for platform operations — governed by strict confidentiality agreements.

7Data Retention & Retention Periods

EK88 retains your data only for as long as necessary to provide services or fulfil legal obligations. Some data may be kept for a defined period even after account closure:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction History: Up to 7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after verification.
• Communication Logs: Customer support conversations for up to 2 years.
• Cookies & Log Files: 30 to 180 days depending on the type.

After the retention period, your data is securely deleted or anonymized so that you can no longer be identified.

8Your Rights

Every registered user on EK88 has the following rights over their personal data:

• Right to Access: You may request to view what information is stored in your account.
• Right to Rectification: Contact our support team to correct any inaccurate or outdated information.
• Right to Erasure: Upon account closure, you may request the deletion of certain data (beyond what is legally required to be retained).
• Right to Restrict Processing: You may request restrictions on the use of your data under certain circumstances.
• Right to Data Portability: You may request a copy of your data in a readable format.
• Right to Opt Out: You can opt out of marketing communications at any time.

To exercise this right, please support@ek88.ws Email us at the address provided. We typically respond within 7 business days.

9Security Measures

EK88 follows industry-leading security standards to protect your data, ensuring safety on both the technical and operational levels.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption — the same standard used by banking systems.
• Two-Factor Authentication (2FA): You can enable an additional OTP verification step when logging into your account.
• Firewall & Intrusion Detection: Our servers are monitored 24/7 to detect any unusual activity in real time.
• Data Masking: Sensitive information displayed on screen (such as mobile numbers) is partially masked.
• Regular Security Audits: A third-party expert team regularly audits our systems to identify potential vulnerabilities.
• Staff Training: All personnel with access to your data are bound by strict confidentiality agreements and undergo rigorous privacy training.

That said, no internet transmission can be guaranteed 100% secure. In the event of a security breach, we will notify affected users as quickly as possible and take all necessary action.

10Policy Changes & Contact

EK88 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following channels:

• Update notices will be sent to your registered email.
• A notice will be displayed on the website homepage.
• The "Last Updated" date at the top of this page will be changed.
• Re-consent may be required for significant changes.

Continuing to use the platform after a policy update will be considered your acceptance of the revised terms. We recommend checking this page regularly.

For any questions or concerns regarding our privacy policy, please get in touch with us: